Following feedback, and in an attempt to reduce the call queues on the telephone lines for patients requiring appointments, please either click on the above banner or click here if you wish to contact us to request any of the following: -
- Doctors Letter
- Fit (Sick) Note
- Repeat Prescription
- Test Results
- Questions about a referral
Where appropriate we will attempt to communicate with you via text message. If the request cannot be dealt with electronically, we will advise you via text to arrange an appointment. We aim to respond to your request within 48 working hours.
Important Notice - We are changing our appointment system
Why are we changing: During the COVID-19 pandemic we were instructed to change our appointment system to having all requests for GP appointments triaged by telephone first and operate an on the day appointment system. By clinically triaging appointments and dealing with as much as we could remotely, we reduced our waiting time with patients receiving GP care far quicker than previously. Frustratingly the NHS has a recruitment and retention issue nationally with Doctors in particular and the on the day system no longer meets the needs of our patients. General Practice is in crisis and we need to adapt to the change in demand and workload. >
In addition, we have also listened to your concerns about difficulties in pre-booking appointments, telephone queues and the appointment waiting time. Unfortunately we have now reached a point where the level of patients requesting on the day appointments is unmanageable, inappropriate and unsustainable due to the level of pressure this is putting on our Clinical team.
From 27th February 2023, there will be a combination of appointments available for you to book.
Click here for more information.
The Healthcare Centre / Longsands Medical Centre
We endeavour to provide the highest standards of clinical care possible for our patients. To achieve this we use the team approach to deliver the friendly family doctor service of traditional general practice, whilst embracing modern developments and good practices for the benefit of our patients.
Emis Patient Access
The practice offers our patients the ability to order a repeat prescriptions, book/cancel appointments and view parts of your medical records online.
You can register for this service by contacting reception or by signing in via the link below.
My Planned Care gives you advice and support while you wait and helps you to prepare for your hospital consultation, treatment, or ...