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Comments & Complaints

We are happy to receive constructive comments and criticism regarding our services and use the opportunity to review and improve our systems wherever possible. We operate a Practice based complaints procedure which meets national criteria. This allows us to investigate any problems or complaints you may have.

Your complaint should be addressed to the practice manager who will ensure that your complaint is investigated thoroughly and as quickly as possible. Please note that we cannot provide or disclose confidential information without appropriate authority. So, if you are making the complaint on behalf of another person, we will require that person's written consent.

If you do not feel able to raise a complaint, concern or enquiry with the Practice directly, you can contact:

NHS England
PO Box 16738
Redditch
B97 9PT
Tel: 0300 311 22 33
Email: england.contactus@nhs.net
(Monday-Friday 8am to 6pm excluding English Bank Holidays).

NHS England deal with independent contractor complaints concerning GPs, Dentists, Pharmacists and Opticians.

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